Privacy policy

1. Introduction

Welcome to Pure&Found. We are a lifestyle brand based in Amman, Jordan, operating through our online store. Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.

By placing an order or using our website, you agree to the practices described in this policy.

2. Who We Are

Brand Name: Pure&Found

Location: Amman, Jordan

Email: support@pureandfound.com

Instagram: @pureandfound

3. Information We Collect

When you place an order on our website, Shopify (our e-commerce platform) collects the following information on our behalf:

Full name
Delivery address (within Jordan)
Phone number
Email address
Order details and transaction history

We do not collect payment card details. All Cash on Delivery (COD) orders are handled in person at the time of delivery. No financial data is stored on our systems.

We do not use third-party advertising trackers, Meta Pixel, or Google Analytics on our store at this time.

4. How We Use Your Information

We use the information we collect for the following purposes only:

To process and fulfill your order
To arrange delivery of your purchase within Jordan
To contact you regarding your order status or any issues
To respond to customer service inquiries sent to our email or Instagram
To maintain order records for operational and accounting purposes

We do not use your personal data for marketing purposes without your consent, and we do not sell, rent, or share your information with any third parties for commercial purposes.

5. Shopify As Our Platform

Our store is built on Shopify. Shopify may collect and process your data as part of providing their platform services. For full details on how Shopify handles data, please refer to Shopify’s own Privacy Policy.

Pure&Found does not control Shopify’s data practices and is not responsible for them. By using our store, you also agree to Shopify’s terms.

6. Data Storage & Security

Your order data is stored securely within Shopify’s infrastructure. We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

No method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill your order and comply with our operational needs.

If you wish to request deletion of your data, you may contact us at support@pureandfound.com and we will respond within 7 business days.

8. Your Rights

As a customer, you have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate data
Request deletion of your personal data, subject to any legal obligations
Withdraw consent for any optional data uses at any time

To exercise any of these rights, contact us at support@pureandfound.com .

9. Cookies

Our website may use basic cookies as part of Shopify’s standard platform functionality. These are used solely for operating the store (for example, keeping your cart session active) and are not used for advertising or tracking purposes.